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FAQ

Good questions. Clear answers.

Everything to know before you visit Infinity Wellness, from IDs and locations to product categories, CBD basics, online ordering, and store details.

Before You Visit Locations & Hours Shopping & Ordering Products CBD & Wellness Deals Cannabis Basics Safety & Storage
FAQ 01

Before You Visit

These are the basics most people want to know before heading to the store.

Do I need a medical card to shop at Infinity Wellness?
No. Adults 21+ can shop for adult-use cannabis with a valid physical government-issued photo ID. Medical customers should bring an MT state issued medical card if they plan to make a medical purchase.
What do I need to bring with me?
Bring a valid physical government-issued photo ID. If you are a medical customer, bring your MT state issued medical card as well.
Do I have to be 21 to shop?
Yes. Adult-use cannabis customers must be 21 or older with a valid physical government-issued ID. Montana allows adult-use possession and use for adults 21 and older, but cannabis cannot be used in public places or on federal land. (Montana Department of Revenue)
Can visitors from out of state shop at Infinity Wellness?
Yes, adult-use customers who are 21+ may shop with a valid physical government-issued ID. Always follow Montana law and do not transport cannabis across state lines.
Can I shop if I forgot my ID?
No. A valid physical ID is required. If you do not have it with you, the store cannot complete the sale.
Can someone else pick up my order for me?
The person picking up the order must meet all legal requirements, have a valid physical ID, and be the person allowed to complete the purchase. For online orders, check the pickup instructions before arriving.
Do I need to know exactly what I want before I come in?
No. You can browse categories online first, or ask the in-store team for help comparing product types, formats, and labels.
Can I come in if I am new to cannabis?
Yes. Infinity Wellness is built to make browsing easier, whether you are familiar with cannabis or just starting to understand the categories.
Will someone help me understand the menu?
Yes. The team can help explain product categories, label information, formats, and availability so you can make a more informed choice.
Is this website medical advice?
No. This website is for general product and store information only. It does not provide medical advice, diagnosis, or treatment recommendations.
FAQ 02

Locations & Hours

Choose the location that fits your day, check the hours, and know where you are headed before you stop in.

Where is Infinity Wellness located?
Infinity Wellness has two Great Falls locations: 11th St N and 6th St SW.
Which location should I visit?
Choose the location that is most convenient for your day. Each shop may have its own hours, store flow, and product availability.
Are both locations in Great Falls?
Yes. Both listed Infinity Wellness locations are in Great Falls, Montana.
Where is the 11th St N location?
The 11th St N location is at 920 11th St N, Great Falls, MT.
Where is the 6th St SW location?
The 6th St SW location is at 721 6th St SW Suite 3, Great Falls, MT.
What are the store hours?
Both locations are open 7 days a week, but store hours should still be checked on the location page before visiting. Hours may vary by location, holidays, or operational updates.
Are you open every day?
Infinity Wellness is open 7 days a week, but customers should check the specific location page for current hours before visiting.
Do hours change on holidays?
They may. Check the website, location page, or current store updates before visiting around holidays.
Can I call the store before visiting?
Yes. Customers can call their preferred location for store-specific questions, hours, and general visit information.
Do both stores carry the same products?
Not always. Product availability can vary by location, so it is best to check the menu for the store you plan to visit.
FAQ 03

Shopping & Online Orders

A few practical details can make the shopping experience easier before you arrive.

Can I browse products online?
Yes. The site can include store-specific menus, product categories, and online ordering or pickup options.
Can I order online?
Yes, if online ordering is active for your location. Browse the menu, choose your store, and follow the order instructions for pickup.
Does placing an online order mean my purchase is complete?
Not necessarily. Online ordering typically reserves or prepares items for pickup, but final verification and payment may happen in store depending on the system and legal requirements.
Do I need to choose a location before ordering?
Yes. Choose your preferred store first so you are browsing the right menu and pickup location.
Why does inventory change?
Cannabis inventory can change throughout the day based on product availability, location, and customer demand.
Can prices change?
Prices, specials, and product availability may change. Check the current menu or ask the store for the most up-to-date information.
What forms of payment do you accept?
Infinity Wellness is cash only.
Is there an ATM on site?
If available, this can be listed by location. Confirm before publishing.
Can I return cannabis products?
No. Cannabis products are not returnable.
Can I exchange a product?
If there is an issue with a small quantity, bring the product, receipt, and packaging to the store so the team can review a possible exchange.
Can I bring someone under 21 into the store?
No. Cannabis retail spaces are for eligible customers only. Adults should not bring minors into restricted areas.
FAQ 04

Products & Categories

Use these answers to understand the main product categories before browsing the shop.

What types of products does Infinity Wellness carry?
Infinity Wellness carries cannabis flower, pre-rolls, infused pre-rolls, vapes, carts, concentrates, edibles, beverages, CBD products, topicals, pet CBD, nicotine vapes, and accessories. Product availability may vary by location.
What is flower?
Flower is the dried cannabis bud. It is one of the most familiar cannabis formats and may vary by strain, aroma, cannabinoid profile, package size, and availability.
What are pre-rolls?
Pre-rolls are ready-to-use rolled cannabis products. They are commonly chosen by customers who want a simple format without rolling their own.
What are infused pre-rolls?
Infused pre-rolls include cannabis flower plus added cannabis extract or concentrate. They may be stronger than standard pre-rolls, so customers should review the label carefully.
What are edibles?
Edibles are cannabis products designed to be eaten or consumed, such as gummies, chocolates, mints, capsules, or beverages.
What should beginners know about edibles?
Start with a low serving, read the label carefully, and give the product time before taking more. Edibles can take longer to feel than smoked or vaped products.
How long do edibles take to feel?
Timing varies by person and product. Edibles often take longer than inhaled products because they must be digested first.
What are vapes?
Vapes are cannabis products used with a compatible vape device or disposable system. Always check compatibility, product type, and label information before purchasing.
What are carts?
Carts, or cartridges, are vape cartridges designed to be used with a compatible battery or device.
Do vape carts expire?
Yes. Vape carts can expire or lose quality over time. Check the package date, storage guidance, and product condition before use.
What are concentrates?
Concentrates are cannabis extracts that may come in formats like wax, shatter, resin, rosin, or similar products. They are often more potent than flower, so label review is important.
How do I choose the right concentrate?
Start by comparing format, potency, product type, and your level of experience. Ask the store team for help understanding the differences.
What are topicals?
Topicals are products applied to the skin. They may include balms, creams, lotions, or similar formats. Review the label for ingredients and use instructions.
What are accessories?
Accessories may include items like pipes, rolling papers, batteries, chargers, trays, storage items, and other shopping extras.
Are product categories the same at every location?
Not always. Each location may have different inventory, so check the menu for your preferred store.
FAQ 05

CBD & Wellness

CBD and wellness products can be easier to understand when they are organized by format, label, and intended use instructions.

Does Infinity Wellness carry CBD products?
Yes. Infinity Wellness may carry CBD products such as CBD flower, tinctures, topicals, edibles, and pet-focused CBD items depending on availability.
What is CBD?
CBD is a cannabinoid found in cannabis and hemp. Product labels can help show how much CBD is in an item and whether THC is also included. (CDC)
What is the difference between CBD and THC?
THC is one of the main cannabinoids customers look at on a cannabis label. CBD is another cannabinoid with a different profile. Product labels help show what cannabinoids are present and how much of each is included.
What CBD formats are available?
CBD products may include tinctures, topicals, edibles, flower, capsules, pet CBD, and other wellness-style formats.
Where should I start with CBD?
Start with the wellness page or CBD category. Compare format, ingredients, serving information, and label details before choosing a product.
Can staff recommend CBD for a medical condition?
Staff can help explain product categories and label information, but they cannot diagnose conditions or provide medical advice.
Should I talk to a medical professional before using cannabis or CBD?
Yes, especially if you are pregnant, nursing, taking medications, have a medical condition, or have questions about how cannabis or CBD may affect you.
What is pet CBD?
Pet CBD refers to CBD products made specifically for pets. Always review the product label and speak with a veterinarian if you have questions about your pet.
Can I give my pet regular CBD?
Use pet-specific products and follow label instructions. Talk with a veterinarian before giving CBD to a pet, especially if your pet has health conditions or takes medication.
FAQ 06

Deals, Discounts & Store Highlights

Check current highlights before visiting, since specials and availability can change.

Does Infinity Wellness offer deals?
Yes. Infinity Wellness may offer daily deals, rotating promotions, and store highlights. Check the deals or highlights page for current information.
Are deals the same at both locations?
Not always. Deals may vary by location, availability, date, or product category.
Do you offer medical discounts?
Medical cards do not receive discounts, but medical purchases may have lower taxes. Bring your MT state issued medical card if you plan to make a medical purchase.
Do you offer veteran discounts?
The current site mentions group discounts for veterans. Confirm current discount details with the store before publishing.
Do you offer senior discounts?
The current site mentions group discounts for seniors. Confirm current discount details with the store before publishing.
Do you offer industry discounts?
The current site mentions discounts for industry professionals. Confirm current discount details with the store before publishing.
How do I know what deals are current?
Check the highlights page, online menu, or contact the store before visiting.
Can deals sell out?
Yes. Product availability can change, and featured items may sell out.
Are online deals and in-store deals always the same?
Not always. Check the terms of each offer and confirm with the store if needed.
Can I combine discounts?
Discount stacking depends on store policy. Ask the team before checkout.
FAQ 07

Cannabis Basics

Simple category education can help customers browse with more confidence without making health claims.

What is the difference between indica, sativa, and hybrid?
These terms are commonly used to group cannabis products, but effects can vary by product and person. It is better to review the full label, cannabinoid profile, terpene information when available, and ask questions in store.
Is sativa always energizing?
Not always. People often associate sativa with a more uplifting experience, but individual results can vary.
Is indica always relaxing?
Not always. People often associate indica with a more calming experience, but individual results can vary.
What is a hybrid?
A hybrid is commonly described as a cannabis product with both indica and sativa lineage. Effects and product characteristics can vary.
What is THC?
THC is the primary compound in cannabis. Customers should review THC levels and serving information before purchasing or consuming.
What are cannabinoids?
Cannabinoids are compounds found in cannabis, including THC and CBD.
What are terpenes?
Terpenes are aromatic compounds found in many plants, including cannabis. They can contribute to a product's smell and flavor profile.
What is potency?
Potency usually refers to the amount or percentage of cannabinoids, especially THC, in a product.
Is higher THC always better?
Not necessarily. The right product depends on preference, experience level, format, and how you plan to use it.
How do I read a cannabis label?
Look for product type, THC and CBD content, serving size, package total, ingredients, testing information, warnings, and use instructions.
What does "start low and go slow" mean?
It means beginning with a low serving and waiting before taking more, especially with edibles or products you have not tried before.
What is the difference between smoking, vaping, edibles, and topicals?
Smoking and vaping are inhaled formats. Edibles are consumed and processed through digestion. Topicals are applied to the skin. Each format has different label instructions and timing considerations.
How do I know what category to ask about?
Start with the format you are most curious about: flower, pre-rolls, vapes, edibles, concentrates, CBD, topicals, or accessories.
Can I ask questions even if I do not know the terminology?
Yes. You do not need to know cannabis terminology to shop. The team can help translate categories and labels into plain language.
FAQ 08

Safety, Storage & Responsible Use

Responsible shopping includes reading labels, storing products securely, and following Montana law.

How should I store cannabis?
Store cannabis in its original packaging or a secure airtight container, away from heat, direct sunlight, children, and pets.
Should cannabis be kept away from children and pets?
Yes. Cannabis products should always be stored securely and kept out of reach of children and pets.
Can I use cannabis in public in Montana?
No. Cannabis use is not allowed in public places or on federal land. (Montana Department of Revenue)
Can I drive after using cannabis?
No. Do not drive or operate machinery under the influence of cannabis.
Can I travel across state lines with cannabis?
No. Do not transport cannabis across state lines, even if cannabis is legal in both states.
Can I bring cannabis into a national park?
No. Cannabis remains illegal on federal land, including national parks.
How much cannabis can I buy?
Montana has legal sales and possession limits. Adult-use personal possession is limited to up to one ounce of usable marijuana, and retail sales limits apply by product type. (Montana Department of Revenue)
Are there THC limits?
Yes. Montana has product-specific limits, including limits for adult-use marijuana flower and other product categories. Check current Montana rules and product labels for details. (Montana Department of Revenue)
Are cannabis products tested?
Licensed cannabis products in Montana are regulated through the state cannabis program. Customers can ask the store about product testing, labels, and batch information.
What should I do if I consume too much?
Stay calm, avoid driving, rest in a safe place, and seek medical help if symptoms feel severe or concerning.
Can cannabis affect everyone differently?
Yes. Effects can vary based on product type, amount, experience level, body chemistry, and other factors.
Should I mix cannabis with alcohol or other substances?
Avoid mixing cannabis with alcohol, medications, or other substances unless you have discussed it with a qualified medical professional.
Can pregnant or nursing people use cannabis?
Talk to a qualified medical professional. This website does not provide medical advice.
Can cannabis interact with medications?
It can. Talk with a qualified medical professional or pharmacist if you take medication or have health questions.
FAQ 09

First-Time Visitor Questions

A first visit should feel simple, clear, and easy to navigate.

What should I expect on my first visit?
Bring your ID, choose your location, and let the team know if you have questions about product categories or labels.
Do I have to buy something if I come in?
No. Customers can browse, ask questions, and get familiar with the store.
What should I ask a budtender?
You can ask about product format, label information, serving size, availability, price, and differences between categories.
What if I do not know what product I want?
That is normal. Start by asking about formats: flower, pre-rolls, vapes, edibles, concentrates, CBD, topicals, or accessories.
Can I smell or inspect flower before buying?
Store policies may vary. Ask the team what is allowed and how products are displayed.
Is it okay to ask beginner questions?
Yes. Beginner questions are welcome.
What if I am shopping for CBD only?
Start with the CBD or wellness section and ask the team to help you compare formats and labels.
What if I am shopping for accessories only?
You can ask about available accessories, device compatibility, batteries, chargers, storage items, and related products.
FAQ 10

Website & Account Questions

These answers help customers understand how to use the website and where to find information.

Where do I find the menu?
Start on the shop page, then choose the location or product category you want to browse.
Where do I find deals?
Visit the highlights or deals page for current store updates and featured offers.
Where do I find store addresses?
Visit the locations page for addresses, hours, directions, and contact information.
Where do I find CBD information?
Visit the wellness page for CBD, topicals, pet CBD, and label basics.
Where do I find beginner education?
Visit the blog or FAQ page for quick guides, store notes, and product category basics.
Can I subscribe for updates?
Yes. Customers can join the email list for store updates, product highlights, offers, and wellness notes.
Will the newsletter be only for adults?
Yes. Cannabis-related communications should be intended for adults 21+ and should follow applicable laws and platform rules.
Who do I contact with questions?
Use the contact page or call your preferred Infinity Wellness location.
FAQ Note

Important Note

Information on this page is provided for general educational and store navigation purposes only. It is not medical advice. Product availability, pricing, hours, promotions, and policies may vary by location and may change without notice. Adults 21+ only for adult-use cannabis. Valid physical government-issued ID required. Please consume responsibly and follow all Montana laws.